Get in Touch With Us

Got a question about how sweepstakes casinos work, spotted something on txliving.com that needs updating, or want to suggest a platform for us to look at? Here's how to reach us and what happens once you do.

How to Reach the Social Casinos Team

Email is the best way to get in touch. Write to us at [email protected] and a member of our team will read your message personally — we don't rely on automated replies to stand in for a real answer.

To help us route your message quickly, mention what it's about in the subject line. For example, "Correction request," "General question," or "Platform suggestion." A little context in the body of your message — which page you were on, or which operator you're asking about — helps us respond faster and more accurately.

What We Can Help With

We cover sweepstakes and social casinos: how the dual-currency model works, what to look for in a welcome offer, and how platforms compare on things like game libraries and Sweepstakes Coin redemptions. Here's what readers typically write in about:

• General questions about sweepstakes casinos — If you're unclear on how Gold Coins differ from Sweepstakes Coins, how prize redemption works, or what "no purchase necessary" actually means, ask us and we'll explain in plain terms.
• Corrections and accuracy checks — Details like welcome offers, eligible states, and redemption terms change often. If something on txliving.com looks out of date, we want to know so we can verify and update it.
• State availability questions — If you're trying to work out whether a specific platform serves your state, tell us which one and we'll point you to the right place to check, since eligibility can shift and operators set their own rules.
• Content suggestions — If there's a topic we haven't covered, or a platform you'd like us to research and review, let us know.
• Partnership and editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
• Responsible play concerns — If you or someone you know wants support around play habits or account limits, mention this and we'll direct you toward appropriate resources rather than trying to resolve it ourselves.

What We Can't Help With

We're an independent review and comparison site, not an operator. That means we can't access anyone's casino account, process a redemption, verify an identity, or issue a refund on a platform's behalf. For anything account-specific — a stuck redemption, a verification issue, a closed account — you'll need to contact that platform's own support team directly, usually through the help or support link inside their site or app. We're happy to help you understand the process in general terms, but we don't have access to any individual operator's back end.

Response Times and What Happens Next

We aim to reply within a couple of working days. During busier periods it can take a little longer, so we appreciate patience if you don't hear back immediately. Every message is read; if yours needs more research before we can answer properly — for example, checking an operator's current state list — we'll say so rather than guessing.

If your question relates to whether a particular sweepstakes casino is available where you live, keep in mind that availability varies by state and changes over time. We can share what we've verified as of our last check, but we always recommend confirming directly with the operator's terms before signing up, since laws and company policies can change without much notice.

Before You Write In

A few things are worth checking first, since they cover most of what people ask us:

1. Sweepstakes casinos use Gold Coins for play-for-fun games and Sweepstakes Coins for eligible prize redemptions — they are not real-money wagering platforms in the traditional sense.
2. Participation is generally free: platforms typically offer a no-purchase method of entry alongside any paid coin packages, and buying coins is optional rather than required to take part.
3. Redemption usually requires identity verification and meeting a minimum threshold, and processing isn't instant.
4. Eligible states differ by operator, and some states restrict or exclude sweepstakes casino platforms entirely, so it's worth checking an operator's current terms rather than assuming nationwide access.

If you've already checked an operator's own terms page and still have questions, we're glad to help fill in the gaps. For a broader look at options outside the traditional online casino space, our guide to non-GamStop casinos covers a related but different category worth knowing about.

A Note on How We Work

Our rankings and write-ups are based on publicly available information about welcome offers, coin structures, and state eligibility at the time we checked. We don't test or fund any accounts ourselves, and commercial relationships with any operator never decide how something is ranked. If reader feedback points to something we've gotten wrong, we treat that as useful input, not a nuisance, and we'll go back and verify it.